CLIENT DETAILS
The Challenge
Recurring engine overheating and seizure in select models (e.g., WagonR, Swift, Baleno) during prolonged or high-load usage.
Symptoms included temperature warnings, power loss, excessive coolant consumption, and engine seizure.
Significant rise in warranty claims during Q2–Q3 FY 2024–25.
Client: Maruti Suzuki Cars Pvt. Ltd.
Location: India
Category: Engine Overheating & Seizure Rectification
The Solution
Performed coolant flush and system cleaning across all affected vehicles.
Replaced faulty radiators, thermostats, fan motors, and inspected head gaskets where needed.
Refilled with OEM-approved Maruti Genuine Coolant and upgraded service protocols to include coolant checks and sensor installations.
Conducted OEM-certified training for technicians and launched customer awareness drives including camps and maintenance checklists.
The Result
Zero engine seizure complaints post-service, 92% drop in engine-related warranty claims, and customer satisfaction score of 4.7/5 from over 392 vehicles serviced.
+91 9909533234, +91 9898836595
maasalesandservice.99@gmail.com
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